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Enhance Customer Connections with
BotForce Omnichannel Engagement

UNIFIED COMMUNICATION PLATFORM

Manage all customer interactions across multiple channels from a single platform, ensuring a cohesive and consistent experience.

AUTOMATED CUSTOMER SERVICE

Capture and qualify leads automatically, enhancing efficiency and focus for your sales team.

SEAMLESS INTEGRATION

Integrate smoothly with existing business systems to manage customer interactions efficiently across all stages of the customer journey.

 

ENHANCED MARKETING CAMPAIGNS

Leverage advanced targeting and automation tools to run effective marketing campaigns directly through WhatsApp, increasing reach and conversion rates.

SECURE & COMPLIANT

Ensure secure communications and compliance with data protection regulations, building trust and safeguarding user information.

REAL TIME ANALYTICS

Track customer interactions and campaign performance in real time with comprehensive analytics, enabling data-driven decision-making.

How Does WhatsApp ChatBot Help You Sell More?

Automate

98%

of total conversations on WhatsApp handled via automation

Engage

64%

Open Rate for promotional messages on WhatsApp

Grow

62%

growth in conversions from WhatsApp marketing

Profit

42%

increase in revenue within 6 months of onboarding

Background

How Can BotForce's WhatsApp Solutions Elevate Your Omnichannel Strategy?

Create experiences that draw in customers

The best experiences center around fluidity. With customers always-on-the-go. they're constantly switching channels to get what they want. Use Botforce to reach your customers across the multi channel customer journey.

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All customer conversations 1 platform

Botforce allows for seamless integration across multiple channels for both customer and enterprise needs.

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Engage customers on any device

Regardless of what channels your customers prefer, Botforce provides an all-in-one customer engagement platform that powers your omnichannel customer experience.

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Smart conversations with GenAI powered chatbot

BotForce's enterprise-grade LLM (Large Language Model) enables you to have personalised conversations across the globe while we secure your data. With our proprietary technology, Docusense-powered by generative AI, submit your data to our chatbot in any form, and it will engage with your prospects for you.

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Get more from your WhatsApp business account

Make the most of your WhatsApp marketing efforts with dedicated click to chat WhatsApp buttons and click to whatsapp ads, WhatsApp payments, WhatsApp flow, and WhatsApp notifications.

Omnichannel Chatbots for Every Industry

Logistics
Ecommerce
Healthcare
Education
Information Technology
Insurance
Telecom
Financial Services
Real Estate

Logistics

Region - Global
Functions : Order tracking, scheduling/rescheduling,
seller queries and complaints

89%

Reduction in Support Costs

97%

Queries Handled at Zero Cost

50%

Increase in Engagement

Accelarator

✔ WhatsApp Business API

✔ Green tick assistance

✔ Broadcast & Scheduling

✔ WhatsApp Inbox

✔ Basic Automation (Welcome, OOO)

✔ GSheets integration

✔ Add upto 5 agents

✔ Analytics for Broadcasts & Livechat

✔ Message templates catalog

✔ Retargeting Campaigns

✔ CTWA

✔ Add-ons as on the pricing page

Ecom Specific Integration

✔ Shopify/Woocommerce integration

✔ Shiprocket integration

✔ Order Notifications

✔ Abandoned Checkout Automation

✔ COD to Prepaid Automation

Send broadcast in bulk with WhatsApp API and manage conversations with omnichannel inbox.

Growth

Everything from Accelarator ++

✔ WhatsApp + 1 addtnl digital channel of your choosing

✔ Broadcast & Scheduling

✔ Omnichannel Livechat Inbox

✔ Add upto 5 agents

✔ Custom chatbot flows

✔ Custom app integrations

✔ Full-view Analytics

✔ Message templates catalog

✔ Access to chatbot template catalog

✔ Access to all WhatsApp features (CTWA, Payments, Commerce)

✔ LLM integrated Docusense

✔ Run intent based campaigns

✔ FAQs

✔ 1000 MAUs

✔ Add-ons as on the pricing page

Ecom Specific Integration

Grow your WhatsApp marketing and run smart campaigns with advanced automation & analytics.

✔ Shopify/Woocommerce integration

✔ Order Notifications

✔ Abandoned Checkout Automation

✔ COD to Prepaid Automation

✔ Re-order Automation

✔ Personalized Product Discovery

✔ Feedback & Review

✔ Segmentation & Retargeting

✔ Product Recommendations

Enterprise

Everything from Growth ++

✔ eSenseGPT - GenAI powered conversations

✔ Multiple digital channels

✔ Omnichannel Livechat Inbox

✔ Custom app integrations

✔ Unlimited chatbot flows

✔ Full-view Analytics

✔ LLM integrations

✔ Voice integration

✔ Access to Multiple messaging languages

✔ Custom MAUs

✔ Vertical specific integrations

Ecom Specific Integration

Build custom WhatsApp plan most suited for your business needs.

✔ Shop Assist

✔ Shopify/Woocommerce integration

✔ Order Notifications

✔ Abandoned Checkout Automation

✔ COD to Prepaid Automation

✔ Re-order Automation

✔ Personalized Product Discovery

✔ Feedback & Review

✔ Segmentation & Retargeting

✔ Product Recommendations

Featured Resources

  • What is the need of WhatsApp Automation for your business?
    WhatsApp automation in your business helps with: - Improved customer satisfaction with instant responses and 24*7 availability - Automate repetitive tasks and save time - Personalised communications - Aid lead generation and conversions - Collect and analyse data - Integrate with 3rd party too
  • What are automated workflows, and how do they work?
    They are sequences of predefined automated actions (example: sending messages, updating user information) that are triggered by specific conditions, events or user interaction. You can create automated workflows by simply dragging and dropping nodes or elements for your desired use-case such as lead generation, gathering user information, etc.
  • How can WhatsApp automation help with retargeting?
    WhatsApp automates aids lead generation in the following ways: - Aid with Better Segmentation - Personalized Follow-ups - Abandoned Cart Recovery - Post-Purchase Engagement - Event-Based Triggers - Broadcast Lists
  • Can any business use Automate WhatsApp for product discovery?
    Yes, businesses of all sizes can automate WhatsApp for product discovery
  • How to reduce checkout abandonment?
    Here are a few ways you can reduce checkout abandonments: - Provide discounts - Create a limited time deal and a sense of FOMO - Integrate as many payment gateways as possible - Provide faster delivery
  • Where can I find free chatbot templates?
    BotForce offers multiple templates for you to choose from in your WhatsApp marketing campaigns.

Found Anything For Your Business Yet?

WHAT CLIENTS SAY

Marlize Mayer

Nix82 Agency/Word4Word

"Botforce has revolutionized our customer engagement across various industries since 2024. Their cutting-edge technology and reliable platform have earned us multiple awards and significantly boosted our ROI. I highly recommend Botforce for their professionalism and innovative solutions!"

WHAT CLIENTS SAY

 James Erasmus

CEO - Digital Transformation Services

"Botforce’s technical expertise took our business from a fledgling idea to a leading provider of bot technologies. Their hard work, technical acumen and ability to translate our requirements into workable technological solutions has been of great value to our business and to our clients. We are proud to be partners with Botforce."

WHAT CLIENTS SAY

​ Heather Khumalo

Senior Manager: Brand Management

"Botforce significantly boosted our WhatsApp bot usage, transforming the Jumbo bot into a vital promotional tool for Masscash. Their strategic advocacy and investment in HSM messaging led to widespread adoption, with over 120,000 traders and notable month-on-month increases in usage and interactions. Thanks to Botforce, the bot has become an essential part of our promotional strategy."

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